I tussled with a senior customer service rep and a senior tech support tech and they finally agreed to replace the 12” MacBook with a new one. Sent it to the repair station in Texas got it back. I took it to the local Apple Store and the keyboard, top case and battery were replaced. I bought a refurbished 12-inch MacBook in April 2019. It’s not really the cursor, because the cursor stays were you leave it and the typing insertion point jumps around. I’ve had the jumping insertion point problem, too. Am I YES! Right out of the box, this has been an issue. I hope they take this serious and give me a new unit. I used to have to “find” the cursor (where’s Waldo, right?), but now I know right where to find it: Always up two lines and to the left. What good is a computer that I cannot type on? I am constantly interrupted and I type very fast and efficient.
For me it is NOT: trackpad (I have turned all gestures and tap to click off and happens with very focused typing with my palms elevated), NOT the keyboard (sent it in and they replaced it about three months ago - took two attempts they completely froze up my computer the first time), NOT grammarly (I do not have this), and not PRAM (I have reset and done all suggestions here).
Keeping a log made it all the more obvious there is a HUGE issue here. I have kept a log and plan to submit it to Apple for a new unit. Only consistent feature is up and to the left and very frequently. I have had the exact same issue and the cursor jumps mid typing and ALWAYS to the left and usually up two lines (unless only one line of text or in a text box) and throughout multiple applications. I unfortunately got liquid on the keyboard last December and it died, so this is my only Mac. I had a 2012 mac with a new 2 TB Solid State drive-and had no trouble.
I have no idea where the problem is, but we need to make more noise about this. In outlook, word, and websites, using chrome, safari, etc. Finally sent me a new MBP in May 2018, and the jumping around is still happening. Also, couldn't read my WD drives for MAC USB adapter not recognized MAC replaced the trackpad, all connections, everything. They then tried to tell me it was a problem with my apps or files were corrupted and so we reloaded everything from the original sources. First the geniuses said it was jumping around b/c I was touching the huge track pad, then they said it was the jewelry, I took everything off. I stopped using it and went back to my 2012 MBP. I had the same problem with the MAC from Sept. I know there's a dust issue with some keyboard people have had but this is more for typing and not a jumpy trackpad. Tell them to type on it until it happens to sounds like a bad trackpad to me, make sure they address the cables to and from the trackpad/keyboard too and not just the trackpad and keyboard themselves. demand they replace or fix it again, especially if it's under applecare warranty. THESE options are more for older macs as yours is basically brand new. If none of the above, you could open it and check the connection and make sure there's no corrosion or any moisture related anything on the plug in where the trackpad has it's connectors but if it's new and no liquid damage has ever occurred then this is prob not a cause but possible if it's even got wet too. Some can be adjusted VERY little but just enough (search here for this) But yes, it can be one of several y these first.they're the easiest. Could be several things, reset the PRAM.also check the cycles on the battery under system information/power if it's REALLY high like near 1000 it could be a bloated battery which pushes up on the trackpad and keyboard and causes this.also check the adjustment screw for the trackpad.
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